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Returns policy

If you’ve changed your mind about a recent order, don’t worry! We’re happy to accept returns for unwanted items, provided that they are returned within 14 days of receipt; unopened, unused, and in perfect condition. Some exclusions apply including, but not limited to, mystery boxes. Please note that a small postage fee is required to be paid when returning these items.

My item is incorrect - what do I do now?

If your item is incorrect, please email info@thetoyplanet.co.uk with more details of what’s happened and we’ll investigate as soon as possible.

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