Contact
CONTACT US
Let’s talk toys
Got a question for our team?
We’re happy to help.
5 Frequently Asked Questions
Q1. What are the shop opening times?
1. Toy Planet no longer has a shop, we are online only. Unfortunately the increase in rent became no longer viable for us.
Q2 How do I offer my old toys?
2. We DO NOT buy modern items that are still available new or fakes.
We especially look for high-quality toys, that are in good condition (boxes and accessories help).
The best wat to contact us is by email or WhatsApp including pictures.
Q3. What payment methods are accepted?
3. We accept all major cards including VISA and Mastercard.
Q4. How do I amend a PRE-ORDER?
4. It is not possible to amend or make changes to a pre-order.
This includes changing details such as the payment or delivery information.
Pre-orders will be processed using the details you provided
previously.
If your order details are no longer accurate, we would
recommend you cancel the pre-order and place a new order where possible using your updated details.
Q5. How do I return an item?
5. All items must have not been used, worn, or washed and are
in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
When returning all or part of your order due to a change of
mind, you must pay the return postage.
Please email info@thetoyplanet.co.uk
with your order number and reason for return. We will then give you the return address.
DROP US A MESSAGE
The best way to contact us is by sending a message on WhatsApp. We love hearing from fellow toy fans!
Follow us
Hop on our socials for our latest offers, events and vintage toy and gaming collections.
Drop us a message
Our toy pros will get back to you as soon as we can.
Pay us a visit
Passing through Wantage? Swing by our flagship
store and check out what’s hot on our shelves
this week.
